Q. Can I buy the shelves themselves from a different company and still use your products such as arms, rails, end caps, and drawer units?
A. Yes any ¾ thick shelf is compatible with our shelving system. No matter where purchased.
Q. Does Wooden You offer help on layout designs such as bedrooms, offices, and closets?
A. Yes, Wooden You will help you with layout designs on any project. You can e-mail us or call in and we will gladly answer any of your questions.
Q. How much weight can your system hold?
A. The Wooden You Shelving System can support extreme amounts of weight, but it varies depending on the arm types. Light duty arms can hold 75 lbs. a piece, heavy duty arms can hold 160 lbs, designer arms hold 65 lbs, and the closet arms hold up to 150 lbs.
Q. What are the materials your products are made out of?
A. Our arms and rails are made out of real solid oak.
Q. What tools will I need to install the Wooden You system?
A. All you will need is a Phillips screwdriver and a level to install ANY of our products.
Q. What kind of warranty and return policy does Wooden You provide?
A. Wooden World offers a lifetime warranty on all products, if a product is damaged you can return it to us and we will repair/replace the piece for no charge. All of our products can be refunded also, as long as you report the damaged product within seven days after product is shipped, for more information visit our Terms & Policies page.
Q. Since No Studs/Backings are required for your system, what do I do differently if I encounter a stud?
A. When you encounter a stud you don’t have to use nylon anchors, simply screw in the 2” mounting screws to the stud.
Q. Why is Wooden You Shelving better opposed to wire shelving?
A. The Wooden You Shelving System can support more weight, is far better looking, completely adjustable, easier to install, can have more add-ons, and cost relatively the same as wire shelving.
Q. How are the drawer units and shelving units installed?
A. Our drawer units and shelving units can be installed in a breeze, both the drawer units and shelving units slide right into the rails, just as our arms do.
Q. What is the difference between your two closet arms?
A. The difference between the two closet arms is that the CAR-12 arm supports shelves & clothing rods, whereas the COR-12 arm only supports clothing rods.
Q. For local store pickup, how will I know when my order is ready?
A. We will notify you when your order is ready to pickup via phone or e-mail. Pickup your order at 7617 Route 31 Richmond, IL 60071.
Q. Is there a discount if I choose a kit?
A. Yes, if you choose to buy a kit you will save 10% on overall cost.
Q. Can the arms be placed anywhere on the rails or are they in set increments?
A. The arms can be adjusted ANYWHERE on the rail, there are no set increments.
Q. Where are your products manufactured?
A. All of our products are manufactured here in the United States. We are located in Richmond, IL.
Q. Does all installation hardware come with the products?
A. Yes, all the hardware you need will be provided with the products you buy.
Q. How does the pricing on your stains work?
A. All of our stains can be added to our products for no additional cost!